Monday 10 January 2011

How to Talk to Anyone (Leil Lowndes)

Some ideas were new in this book but mainly it was a rehash of the standard techniques you can find elsewhere.  Some of them I pleasantly found I have been using for years - so it can't all be bad.

Locn. 429-35 TECHNIQUE #1 THE FLOODING SMILE Don't flash an immediate smile when you greet someone, as though anyone who walked into your line of sight would be the beneficiary. Instead, look at the other person's face for a second. Pause. Soak in their persona. Then let a big, warm, responsive smile flood over your face and overflow into your eyes. It will engulf the recipient like a warm wave. The split-second delay convinces people your flooding smile is genuine and only for them.
 Locn. 694-700 TECHNIQUE #5 THE BIG-BABY PIVOT Give everyone you meet The Big-Baby Pivot. The instant the two of you are introduced, reward your new acquaintance. Give the warm smile, the total-body turn, and the undivided attention you would give a tiny tyke who crawled up to your feet, turned a precious face up to yours, and beamed a big toothless grin. Pivoting 100 percent toward the new person shouts "I think you are very, very special."
 Locn. 741-46 TECHNIQUE #6 HELLO OLD FRIEND When meeting someone, imagine he or she is an old friend (an old customer, an old beloved, or someone else you had great affection for). How sad, the vicissitudes of life tore you two asunder. But, holy mackerel, now the party (the meeting, the convention) has reunited you with your long-lost old friend!
 Locn. 830-35 TECHNIQUE #7 LIMIT THE FIDGET Whenever your conversation really counts, let your nose itch, your ear tingle, or your foot prickle. Do not fidget, twitch, wiggle, squirm, or scratch. And above all, keep your paws away from your puss. Hand motions near your face and all fidgeting can give your listener the gut feeling you're fibbing.
 Locn. 1068-70 Before opening your mouth, take a "voice sample" of your listener to detect his or her state of mind. Take a "psychic photograph" of the expression to see if your listener looks buoyant, bored, or blitzed. If you ever want to bring people around to your thoughts, you must match their mood and voice tone, if only for a moment.
 Locn. 1308 No man would listen to you talk if he didn't know it was his turn next.
 Locn. 1371-77 TECHNIQUE #17 NEVER THE NAKED INTRODUCTION When introducing people, don't throw out an unbaited hook and stand there grinning like a big clam, leaving the newlymets to flutter their fins and fish for a topic. Bait the conversational hook to get them in the swim of things. Then you're free to stay or float on to the next networking opportunity.
 Locn. 1464-70 TECHNIQUE #19 THE SWIVELING SPOTLIGHT When you meet someone, imagine a giant revolving spotlight between you. When you're talking, the spotlight is on you. When the new person is speaking, it's shining on him or her. If you shine it brightly enough, the stranger will be blinded to the fact that you have hardly said a word about yourself. The longer you keep it shining away from you, the more interesting he or she finds you.
 Locn. 1509-13 TECHNIQUE #20 PARROTING Never be left speechless again. Like a parrot, simply repeat the last few words your conversation partner says. That puts the ball right back in his or her court, and then all you need to do is listen.
 Locn. 1920-28 TECHNIQUE #27 KILL THE QUICK "ME, TOO!" Whenever you have something in common with someone, the longer you wait to reveal it, the more moved (and impressed) he or she will be. You emerge as a confident big cat, not a lonely little stray, hungry for quick connection with a stranger. P.S.: Don't wait too long to reveal your shared interest or it will seem like you're being tricky. 
 Locn. 1987-94 TECHNIQUE #28 COMM-YOU-NICATION Start every appropriate sentence with you. It immediately grabs your listener's attention. It gets a more positive response because it pushes the pride button and saves them having to translate it into "me" terms. When you sprinkle you as liberally as salt and pepper throughout your conversation, your listeners find it an irresistible spice.
 Locn. 2112-15 speakers do. They collect bon mots they can use in a variety of situations—most especially to scrape egg off their faces when something unexpected happens. Many speakers use author's and speaker's agent Lilly Walters's face-saver lines from her book, What to
 Locn. 2153-62 TECHNIQUE #31 USE JAWSMITH'S JIVE Whether you're standing behind a podium facing thousands or behind the barbecue grill facing your family, you'll move, amuse, and motivate with the same skills. Read speakers' books to cull quotations, pull pearls of wisdom, and get gems to tickle their funny bones. Find a few bon mots to let casually slide off your tongue on chosen occasions. If you want to be notable, dream up a crazy quotable. Make 'em rhyme, make 'em clever, or make 'em funny. Above all, make 'em relevant.
 Locn. 2277-83 TECHNIQUE #35 THE BROKEN RECORD Whenever someone persists in questioning you on an unwelcome subject, simply repeat your original response. Use precisely the same words in precisely the same tone of voice. Hearing it again usually quiets them down. If your rude interrogator hangs on like a leech, your next repetition never fails to flick them off.
 Locn. 2356-61 TECHNIQUE #37 NEVER THE NAKED THANK YOU Never let the phrase "thank you" stand alone. From A to Z, always follow it with for: from "Thank you for asking" to "Thank you for zipping me up."
 Locn. 3131-36 TECHNIQUE #49 THE PREMATURE WE Create the sensation of intimacy with someone even if you've met just moments before. Scramble the signals in their psyche by skipping conversational levels one and two and cutting right to levels three and four. Elicit intimate feelings by using the magic words we, us, and our.
 Locn. 3676-80 TECHNIQUE #61 NAME SHOWER People perk up when they hear their own name. Use it more often on the phone than you would in person to keep their attention. Your caller's name re-creates the eye contact, the caress, you might give in person.
 Locn. 3745-51 TECHNIQUE #62 "OH WOW, IT'S YOU!" Don't answer the phone with an "I'm just sooo happy all the time" attitude. Answer warmly, crisply, and professionally. Then, after you hear who is calling, let a huge smile of happiness engulf your entire face and spill over into your voice. You make your caller feel as though your giant warm fuzzy smile is reserved for him or her. 
Locn. 3240-45 TECHNIQUE #51 GRAPEVINE GLORY A compliment one hears is never as exciting as the one he overhears. A priceless way to praise is not by telephone, not by telegraph, but by tell-a-friend. This way you escape possible suspicion that you are an apple-polishing, bootlicking, egg-sucking, back-scratching sycophant trying to win brownie points. You also leave recipients with the happy fantasy that you are telling the whole world about their greatness.
 Locn. 3858-64 TECHNIQUE #65 WHAT COLOR IS YOUR TIME? No matter how urgent you think your call, always begin by asking the person about timing. Either use the What Color Is Your Time? device or simply ask, "Is this a convenient time for you to talk?" When you ask about timing first, you'll never smash your footprints right in the middle of your telephone partner's sands of time. You'll never get a "No!" just because your timing wasn't right.
 Locn. 4355-61 TECHNIQUE #75 TRACKING Like an air-traffic controller, track the tiniest details of your conversation partners' lives. Refer to them in your conversation like a major news story. It creates a powerful sense of intimacy. When you invoke the last major or minor event in anyone's life, it confirms the deep conviction that he or she is an old-style hero around whom the world revolves. And people love you for recognizing their stardom.
 Locn. 4908-12 TECHNIQUE #87 ECHO THE EMO Facts speak. Emotions shout. Whenever you need facts from people about an emotional situation, let them emote. Hear their facts but empathize like mad with their emotions. Smearing on the emo is often the only way to calm their emotional storm.
 Locn. 5154-57 Remember, repeating an action makes a habit. Your habits create your character. And your character is your destiny. May success be your destiny.

1 comment:

Unknown said...

A useful collection of tips for social interactions, mostly for business networking. They emphasize nonverbal communication such as body language and vocal tone. This book definitely increased my awareness of my social behavior, and I’ll keep several of the tips in mind.